Harmony
AI agents that resolve IT/HR tickets inside Slack and Teams
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Harmony is an AI-native ITSM platform for IT teams. Instead of bolting a chatbot onto a ticketing tool, we built the helpdesk around AI agents: employees ask in Slack or Teams, and 100+ production-ready agents handle password resets, app access, onboarding, device issues and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management and workflows live in one workspace, so agents have context to act. Teams hit 60%+ auto-resolution in days.
PH · launched Sep 27, 2026 · 142 upvotes (top 1%) · 0 views
Niche: ai customer support agents · 199 launches, 21 in the last 7 days ▲ +24% · Explore this niche →
Category and tags
- Horizontal
- Agent / copilot
- B2B
- AI-native
- Commercial product
- Productivity
- SaaS
- Artificial Intelligence
Visit website ↗ Source listing ↗
More like this: all 199 launches in ai customer support agents →
Could you build this?
Partial Building a Slack/Teams bot wrapper with LLM tool calling is easy, but reliably and safely executing 100+ deep enterprise IT actions (Active Directory, Okta, MDM, ticketing) with enterprise permissions and SOC2-grade sandboxing is not.
What it would actually take: A production version requires integrations into core enterprise identity providers (Okta, Azure AD), MDM systems (Jamf, Intune), and ticketing platforms (ServiceNow, Jira). The agent runner requires a strictly isolated execution environment with fine-grained RBAC, human-in-the-loop approvals, and audit logging to prevent rogue administrative actions. Engineering this requires strong enterprise security expertise and dedicated maintenance of hundreds of brittle third-party enterprise APIs.
Competitors
Other products that read as similar to this one : 1545 launches clear the similarity bar, closest 8 shown.
Attention rank: #42 of 1546 (itself plus its competitors, highest first, normalized so YC and Product Hunt are compared fairly).
Launched 333 days after the earliest competitor.
- Kin by Taskclan · ph · 2026-10-14 · 2 upvotes · similarity 0.53
- Name of the launch · ph · 2026-09-28 · 1 upvotes · similarity 0.53
- Headrails · ph · 2026-09-28 · 3 upvotes · similarity 0.51
- Helina.ai · ph · 2026-09-28 · 1 upvotes · similarity 0.51
- SupportOps by Nexus Core · ph · 2026-10-05 · 2 upvotes · similarity 0.50
- Teamily AI · ph · 2026-11-03 · 280 upvotes · similarity 0.50
- BAND · ph · 2026-04-24 · 190 upvotes · similarity 0.48
- Iris · ph · 2026-09-29 · 66 upvotes · similarity 0.47
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